Returns Policy

Discrepancies / defects in Goods received by the Customer must be notified to us in writing within 48 hours of receipt – otherwise, the Goods are deemed accepted by the Customer. We may elect to repair, replace, or refund the Goods at our discretion, subject to the CGA.

Change-of-mind returns are accepted within 7 days for in-store purchases, provided the Goods are:

• unused;
• not mounted or fitted;
• in original packaging (determined at our discretion); and
• accompanied by receipt/proof of purchase.

Change-of-mind-returns will be accepted for online-purchased Goods where the Customer notifies us prior to the Goods being shipped to the Customer.

Acceptance of change-of-mind returns are in our absolute discretion, which shall not be unreasonably withheld.

Unless otherwise agreed by us, tyres (and related products) that have been fitted, mounted, or installed are NOT returnable, even if unused or undriven, due to safety and resale standards.

A restocking fee of 10% of order value (minimum $20 per tyre) may apply.

Return freight is at the Customer’s cost, unless we agree otherwise in writing.

If we accept a change-of-mind return, any refund shall be less the restocking fee and other fees (if applicable), and the refund shall not occur until the goods are returned, inspected, and accepted by us.